We’ve recently become aware that some of our Troop families are not receiving communications sent from the Troop. Staying informed is crucial for the smooth operation of our Troop and the safety and enjoyment of our Scouts. To address this, we want to remind you of several ways to ensure you receive all our communications:
- Add Additional Adults to Your Household: It’s important to have all relevant adults in your household connected to our communication channels. For instructions on how to get a TroopTrack account, which is our primary tool for communication and planning, please visit: How do I get a TroopTrack account?
- Update Your TroopTrack Profile with Mobile Number and Carrier: Adding your mobile number to your TroopTrack profile ensures you can receive text updates, which are crucial for time-sensitive information. For guidance on adding your mobile number, see: How And Why Should I Add A Mobile Number To My TroopTrack Account?
- Whitelist Troop Email Addresses: To prevent our emails from landing in your spam or junk folder, add our email addresses to your whitelist. The email domains to include are @trooptrack.com, @troop457zelie.org, and @troop457zelie.trooptrack.email. Specifically, make sure to whitelist [email protected] and [email protected]. For instructions on how to whitelist email addresses in various email clients and mobile OSes, click here.
In our effort to ensure the accuracy of our communication system, we will be sending out a semi-annual data check email in December. This email will summarize each household’s current TroopTrack configuration. It’s a great opportunity to review and update your information as needed.
Additionally, we will be testing the TroopTrack text messaging functionality in January. This test will help us confirm that all members are setup to receive time-sensitive updates and alerts.
We understand the importance of clear and reliable communication in our Troop activities, and we appreciate your cooperation in helping us achieve this. If you have any questions or need assistance with any of these steps, please do not hesitate to reach out.
